At Lianzhou Jiaoyou Department Store, customer satisfaction is our top priority. Please review our refund policy carefully before making a purchase.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return request must be made within 14 days of receiving your order.
2. Non-Refundable Items
Certain types of goods are not eligible for refunds, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., cosmetics, underwear)
- Customized or made-to-order products
- Clearance or final sale items
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment.
- Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in return transit.
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please notify us within 3 days of delivery with clear photos of the issue. We will arrange a replacement or offer a full refund depending on the situation.
6. Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet been shipped. Once an order is processed or shipped, it cannot be canceled.