Welcome to our FAQ section. Here you’ll find answers to the most common questions about shopping with Lianzhou Jiaoyou Department Store.
1. What products do you sell?
We offer a variety of general merchandise across multiple categories, including home goods, personal items, and seasonal products. Our selection is updated regularly to bring you new and trending items.
2. How do I place an order?
Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your payment securely.
3. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure online payment methods displayed during checkout.
4. When will my order be shipped?
Orders are typically processed within 1–3 business days. You will receive a tracking number once your order has been shipped.
5. How long will delivery take?
Delivery usually takes 7–15 business days depending on your location and the shipping method selected.
6. Can I cancel or change my order after placing it?
You can cancel or modify your order within 24 hours if it has not yet been shipped. Please use our contact form to submit a request as soon as possible.
7. Do you offer refunds?
Yes. If your item qualifies under our Refund Policy, you may request a return or refund within 14 days of receiving your order.
8. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with clear photos. We will arrange a replacement or refund.
9. Do you ship internationally?
Yes, we ship to most countries. Shipping times and fees vary depending on your destination and are calculated at checkout.
10. How can I track my order?
Once your order has shipped, we will send you a tracking number by message. You can use that number to track your order on the courier’s website.